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Retail Technology, Retail technology News

The Dark Side of Black Friday

A good Black Friday period can make a retailerís year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe

Boodles sparkles with new network provider

Jewellery designer and seller Boodles has implemented a new network that is enhancing customer service and security

Ocado using new integrated live chat software

Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem

CASE STUDY: EBS raises a glass to digital transformation

Spirits producer Edrington-Beam Suntory (EBS) created a company-wide digital transformation centred on releasing vital data and streamlining internal efficiencies

Hermes digitally enhances parcel notifications

Parcel delivery provider Hermes is using a new communications platform to enhance its notifications service

If Carlsberg did digital transformation...

Brewing giant Carlsberg is moving full ahead with digital transformation plans by transitioning to the cloud

 Arcadia goes live with new payments tech

Arcadia goes live with new payments tech

Arcadia Group has become one of the first fashion retailers to go live with a new payments software
Ikea welcomes new insights

Ikea welcomes new insights

Global home furnishings retailer Ikea is benefitting from new digital insights after implementing new software
M&S turns to workforce planning software

M&S turns to workforce planning software

Marks & Spencer is to implement new workforce management software after a successful proof of concept
John Lewis boosts delivery with new software

John Lewis boosts delivery with new software

John Lewis & Partners (JLP) has implemented new software to better manage the delivery and replenishment processes
Yamamay boosts insights and localisation

Yamamay boosts insights and localisation

Italian clothing brand Yamamay has deployed new software to enhance inventory insights and optimise margins
Carluccio’s serves up digital upgrade

Carluccio’s serves up digital upgrade

Italian high street restaurant Carluccio’s is expanding its digital strategy with a website relaunch
New app a good fit for Office

New app a good fit for Office

Fashion footwear retailer Office is working on a new app-based initiative to improve the shopping process for customers
Co-op upgrades category management

Co-op upgrades category management

The Co-op Group (TCG) has deployed new software as part of its strategy to enhance category management at 2,500 food stores