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Retail Technology, Retail technology News

Availability debate fuelled by supply chain event

Wednesday July 14 2010

SCALA Annual Logistics Debate discusses whether supply chain collaboration improve on-shelf availability

SCALA Annual Logistics Debate discusses whether supply chain collaboration improve on-shelf availability

 

Some of the leading names in UK supply chain and logistics gathered yesterday at the SCALA Annual Logistics Debate at Wroxall Abbey, Warwick with the agenda to discuss whether “Supply Chain Collaboration Improve On-Shelf Availability”.

 

The debate, hosted by supply chain consultancy SCALA, was chaired by David Grahamslaw, vice chair for the Chartered Institute of Logistics and Transport (CILT) West Midlands, with an expert panel comprising: Duncan Lowe, supply chain director for PepsiCo; Keith Newton, customer logistics director for Cadbury; Neil Ashworth, supply chain director for Tesco.com and John Potter, senior partner at SCALA.

 

Peter Surtees, European supply chain director for Kimberly Clark sparked the debate by revealing that on-shelf availability plays a critical role in the organisation as it is the ultimate key performance indicator (KPI) used. He indicated that just 1% improvement in on-shelf availability could be potentially worth up to £5 million, depending on the product mix. This news follows research conducted by SCALA this month, revealing that a shocking 15% of leading fast-moving consumer goods (FMCG) brands do not know their current levels of on-shelf availability achieved.

 

On-shelf visibility lacking

 

The research also revealed that, in contrast to Kimberly Clark, a third of brands did not use on-shelf availability as a key KPI. John Potter remarked on how levels achieved and degrees of collaboration across the supply chain had yet to meet the indicators set out 15 years ago. Over the course of the open debate discussion was raised on who was responsible for initiating these partnerships, what the barriers were to establishing effective collaboration and who was to blame for failing to meet on-shelf availability targets.

 

Keith Newton elaborated on the fundamentals required for effective collaboration: “To enable good collaboration, you need good basics.” Expanding on this theory, he explained that the essence of achieving this was to develop successful relationships and collaboration internally. Having gone through an extensive learning period over the past two years, customer service had become the number one business objective for Cadbury, in addition to introducing collaborative seasonal delivery teams, with operations and planning already underway for Easter 2011.

 

The introduction of these new internal mechanisms had then provided the ability to work proactively with customers and establish joint supplier plans around new collaborative frameworks. Newton indicated that, with some customers, this has improved their awareness of, and levels of, on-shelf availability. “In addition, working collaboratively with third parties across Cadbury’s own and our customers’ warehouses and transportation has enabled us to identify new measuring practices, where previously we tracked delivery on time in full, by engaging with third parties we have improved these measures by focusing on post goods issue,” he said.

 

Ensure extended visibility

 

Further to building relationships and partnerships, Neil Ashworth from Tesco.com said that, without visibility across their extended supply chain networks, organisations would be unable to progress down the collaborative agenda, heightened by a lack of specificity regarding the definition of ‘shelf-edge’. With increased internationalisation, technological advancements and multichannel offerings, supply chain teams must be aware that the “shelf edge is everywhere, in store, on the web, on the phone, even at the water cooler,” he said. “Key to this development is customer research; today’s customer is predicated on deselection online, unlike the traditional process of selection in store. This deselection process involves editing out on price, unavailability, returns policy and increasingly the ethical and moral credentials of those involved in the supply chain. As a result, the retailer has many challenges from these emerging market dynamics.”

 

Ashworth continued: “The challenges are greater than ever in this new virtual world and we have to embrace these new relationships. We see collaboration as an overwhelming priority and we all must be ready for the cross-channel consumer and be prepared to collaborate to win their business.”

 

PepsiCo has simplified its strategy for achieving successful customer collaboration. Duncan Lowe emphasised that, despite technological advances, the value of human interaction cannot be understated in building sustainable long-term relationships with customers: “We do some of our best collaborative work by simply just going and talking to people.” He went on to emphasise that supply chain collaboration should not be exclusively focused on availability. “It is about creating the right agenda in which you can participate,” said Lowe. He added that manufacturers must accept that the retailer will invariably hold the balance of power.

 

Question of trust

 

When the debate was thrown open, some lively exchanges ensued, with the issue of trust between retailer and manufacturer being raised repeatedly. Lowe added: “Trust is implicit in our relationship with retailers.” The Co-operative food group admitted that in the region of 60-70% of shelf gaps can be attributed to issues at the retail stores – but this still left 30-40% to tackle.

 

The question of implants at retail sites was also raised again and again, with many participants convinced they were the most effective method of improving relationships and developing greater understanding of customer operations and strategy. “Implants are invaluable, but not critical” Lowe added. In addition the need for incentivised relationships with third-party logistics providers was another area lacking in the current supply chain industry, with greater opportunities to seek mutual benefits yet to be embraced by many.

 

The SCALA Annual Logistics Debate, attended by over 150 delegates, was supported by the CILT UK, AEB Advanced Global Trade Solutions, Slimstock, BiS Henderson and CDC Software Solutions.