Selects Quantum RetailÂ’s software to improve customer service by responding better to demand through it merchandising strategies

Selects Quantum Retail’s software to improve customer service by responding better to demand through it merchandising strategies

Matalan, the UK value fashion and homeware retailer with more than 200 stores, has chosen Quantum Retail’s Q software to optimise store-level replenishment activities. With a deep understanding of shopper behaviour and merchandise strategies, Matalan hopes to service its customers better.

“Matalan recognises the urgency and importance of aligning their inventory investment with their customers’ continuously changing demands,” commented Chris Allan, Quantum Retail’s chief strategy officer. “Q will assist Matalan in better meeting those demands by understanding localised inventory behaviour.”

Proactive reaction in real time

With the merchandising optimisation software provider’s Q: Allocation and Replenishment, Matalan can now monitor and react to the unique customer behaviour in real-time at each store to determine inventory need throughout its supply chain.

“We expect significant results from a leading edge technology like Q,” stated Andrew Scott, Matalan’s head of merchandise planning. “The system is a necessary investment that will enable us to understand exactly what our customers want and need at every location so we can provide them unparalleled service.”

Quantum Retail added that Matalan joins its growing list of clients, including Marks & Spencer, New Look, Kohl’s, and Guitar Center.