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Retail Technology, Retail technology News

Argos implements task management instore

Saturday December 12 2009

Leading High Street and multichannel retailer, Argos has implemented Reflexis Task Manager across 700 stores in 15 weeks to improve efficiency of communication and visibility of task execution.  

The Reflexis web-based solution has enabled Argos to communicate efficiently and effectively between corporate, field, and stores, improve planning, and benefit from feedback and real-time visibility into task execution.

"Argos purchased Reflexis Task Manager to improve the efficiencies of its business processes," said Nick Skilbeck, Argos information systems (IS) programme manager. 

Rapid roll out for maximum benefit

"We selected Task Manager as, in addition to the proven system functionality, we were aware of Reflexis's wide retail expertise and excellent reputation for delivering customer satisfaction," added Doug Duffin, Argos IS manager.

"The implementation was flawless in tight timescales, and we were all impressed with the team's professionalism."

OP Choudhary, head of operations for Reflexis in Europe, Middle East and Africa said: "Argos wanted to roll out the system quickly in order to gain the maximum benefits as soon as possible. This was achieved extremely smoothly from the kick-off meeting to full implementation in 15 weeks."


Tagged as: Argos | store | staff | workforce | WFM | task | planning | communication | visibility | Reflexis