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Retail Technology, Retail technology News

Debenhams Direct tackles online payment, fraud management

Saturday December 12 2009

The UK-based subsidiary of CyberSource has announced it is working with Debenhams Direct to assist in the secure processing and management of its online transactions.  

The UK-based subsidiary of CyberSource has announced it is working with Debenhams Direct to assist in the secure processing and management of its online transactions.

 

Debenhams Direct is the e-commerce arm of the leading UK and Ireland retail group, attracting over 3 million online customer visitors each month. The site processes over 2,500 orders on an average day and offers products and services that are available in Debenhams’ stores.

 

CyberSource’s payment management services will allow Debenhams to securely and reliably process multiple payment types through a global payment processing network that has been certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS). Through a single connection to CyberSource, Debenhams can also utilise additional cardholder verification programmes such as Verified by Visa and MasterCard SecureCode, providing Debenhams’ customers with greater protection from fraud and reducing chargeback risk for Debenhams.

 

Debenhams turned to CyberSource’s flexible risk management solutions as part of the retailer’s overall e-commerce strategy. CyberSource’s Decision Manager accesses over 150 global validation tests to screen for fraud, enabling Debenhams to determine in real-time whether transactions should be accepted, rejected, or marked for further review. This has allowed Debenhams greater flexibility in the management of its fraud screening rules, allowing it to evolve and develop, in real-time, the strategies it deploys against fraudsters.

 

Anthony Leach, Debenhams Direct senior operations manager said: "We are keen to stay ahead of the curve and selected CyberSource based on its functionality and the partnership we have already developed. The intelligence to which we have access will help us identify and manage higher risk orders appropriately, while supporting legitimate customers within our secure website. Our continued focus is on providing a secure platform for our online customers whilst managing commercial risks and having clear and flexible processes."

 

www.cybersource.co.uk