Next-generation, business process as a service platform from Cognizant improves Sales Effectiveness and Enhances Customer Service
Next-generation, business process as a service platform from Cognizant improves Sales Effectiveness and Enhances Customer Service
Business, technology, and consulting services provider, Cognizant has announced it has helped global retailers successfully manage the peak shopping season using its business process-as-a-service (BPaaS) platform, Intellipeak.
The BPaaS platform combines software, services, and industry-specific best practices to provide an end-to-end business solution. Using Intellipeak, Cognizant supported more than a dozen retailers across three continents in the 2010 peak season, representing more than 30,000 stores and billions of dollars in online transactions.
“The peak holiday season calls for the highest degree of operational efficiency, business process agility, and infrastructure preparedness,” said Brian Light, chief information officer of Staples, the world’s largest office products company.
Readiness reflects in service
“With the help of Cognizant’s extensive peak management and technology expertise, we were able to provide a seamless experience to our customers. Cognizant supported us with peak planning, training, and system health checks and monitoring to make sure it was ‘business as usual’ for Staples, even at the height of the peak season.”
Intellipeak is designed to enable retailers to manage key risks and achieve trouble-free high-volume sales during the peak shopping season by assessing the readiness of business processes, IT systems, and underlying infrastructure. It covers key business process assets and supports the entire retail lifecycle from merchandising, warehousing and distribution, to multichannel sales and fulfilment.
Equipped with collaborative, ‘enterprise 2.0’ features such as community blogs and dashboards for peak business performance monitoring, the platform provides customers with a peak readiness index to calibrate risks, heat maps to identify peak timing of key business processes, and an implementation review and preparation plan for the next peak season.
