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Retail Technology, Retail technology News

Centric wins with Detailresult

Monday January 4 2010

Netherlands co-op service provider chooses UK IT support and services supplier for retail systems  

Netherlands co-op service provider chooses UK IT support and services supplier for retail systems

 

Centric will be taking the role of head contractor providing support for the retail systems of Detailresult Services customers in the Netherlands, DekaMarkt and the Dirk van den Broek cooperatives. Following a preparatory phase, which aligned the service organisations in a transition project, the operational phase will kicked off today, 4 January 2010.

 

Centric provides these retail IT support and services for 115 store locations. They include swapping out defective components and remote resolution of calls.

 

In addition to support for hardware components, Centric is responsible for coordinating third party IT suppliers and the execution and monitoring of service level agreements (SLAs) that Detailresult Services has closed with its suppliers.

 

In early 2010, Centric will also deliver and install 750 new point-of-sale (PoS) systems based on HP RP5700 technology.

 

DekaMarkt and the Dirk van den Broek cooperatives use Centricís StoreWorld software.