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Retail Technology, Retail technology News

Faith Shoes increases delivery options

Thursday January 7 2010

Retailer is the latest High Street name to use e-fulfilment and delivery systems to manage online delivery   Following rapid growth, Faith Shoes found its manual consignment creation at the pack bench became far too cumbersome to manage and wanted to improve its ability to print delivery labels.  

Retailer is the latest High Street name to use e-fulfilment and delivery systems to manage online delivery

 

Following rapid growth, Faith Shoes found its manual consignment creation at the pack bench became far too cumbersome to manage and wanted to improve its ability to print delivery labels.

 

Through MetaPack, the retailer was able to instantly get the correct label, designed according to required carrier specifications, off the pack bench for each consignment. This removed the operational impediment which involved matching ready printed labels to the orders already packed.

 

Faith has also been able to easily add another carrier with no integration, which has increased their delivery options and maximised its use of multiple carriers through automatic allocation to improve efficiencies.

 

Flexibility increases service levels, efficiencies

 

David Earl, business systems manager at Faith commented: “MetaPack has given us complete flexibility in carrier selection and allocation, and manages all of the complex interfaces as part of the offering. We can now introduce new services, such as ‘Next Day’ in a matter of hours.”

 

He added: “The product's tracking capability is comprehensive and easy-to-use and has become the common window into the vast amounts of despatch data across the enterprise and best of all the implementation process from feasibility through to user sign off took less than four weeks with minimal set up costs."

 

Faith recognise the importance of delivery and customer service and will also be looking at the possibilities of using MetaPack’s functionality to ship from store and real-time fulfilment communication for their customers in the future.