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Retail Technology, Retail technology News

Retail crime surges during recession

Friday January 8 2010

Crime seems to be paying during the economic downturn, as the British Retail Consortium (BRC) releases its annual Crime Survey   The number of thefts from shops rose by a third in a single year with an incident occurring nearly every minute, 24 hours a day – while incidents of violence and abuse against shop staff doubled.  

Crime seems to be paying during the economic downturn, as the British Retail Consortium (BRC) releases its annual Crime Survey

 

The number of thefts from shops rose by a third in a single year with an incident occurring nearly every minute, 24 hours a day – while incidents of violence and abuse against shop staff doubled.

 

The findings are revealed in the British Retail Consortium's (BRC's) Retail Crime Survey 2009, published yesterday.

 

For the first time the BRC survey has assessed the proportion of retail crimes that are not reported to the police. Data from retailers indicates two thirds of customer thefts are not reported; suggesting the actual number of shoplifting incidents was over one million.

 

The survey also shows retail crime of all types cost UK shops £1.1 billion in 2008/09 – a 10% increase on the previous year and equivalent to 72,000 retail jobs.

 

And stealing by customers’ accounts took the biggest share of all retail crime both by the number of incidents (94%) and by monetary value (42%).

 

Physical consequences of crime on the rise

 

The BRC Crime Survey showed incidents of violence and abuse against shop staff doubled compared with the previous year. Physical violence rose 58% and verbal abuse by 37%. And at least 22,000 retail employees suffered threats, physical or verbal attacks. The actual figure is probably much higher as a good deal of abuse goes unreported, according to the trade body.

 

Stephen Robertson, British Retail Consortium director general, said: "The increase in retail crime during the recession can't be justified as a move from ‘greed' to ‘need'. Whatever the motivation, shoplifting is never victimless or acceptable. The cash costs are met by honest customers, who end up paying more, and the human costs by shop staff who intervene.

 

"It's shocking that a shop theft happens almost every minute, 24 hours a day. We need tougher sentencing to deter thieves and more consistent use of fixed penalty notices between police forces. Too many fines for shoplifting remain unpaid. We need more effective enforcement so they aren't devalued as a deterrent.

 

Call on the police to take retail crime more seriously

 

"The police and criminal justice system must take retail theft more seriously. There's been some progress but, with a fifth of retailers saying they don't report crime because they have no confidence in the police and two thirds of shop thefts going unreported, not enough.

 

"The doubling in violence and abuse against retail staff is the biggest concern of all. It should never be regarded as ‘part of the job'. Punishments must be strong enough to deter and the police should measure workplace violence when they assess business crime in the community and determine local policing priorities."

 

The survey also found the top three causes of retail crime by value were:

- Customer theft 42%

- Fraud 35%

- Burglary 9%

 

And the top three causes of retail crime by number of incidents were:

- Customer theft 94%

- Fraud 4%

- Criminal damage 1%

 

The survey was completed by 60 retailers employing over a million staff. The results were compiled in December 2009 and relate to each participating retailer's most recent reporting year.