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Retail Technology, Retail technology News

Londis keeps stores running with IT support

Thursday July 28 2011

Vista Retail extends contract with UK convenience store retailing chain

Vista Retail extends contract with UK convenience store retailing chain

 

Londis, the convenience store group operating across the UK, has renewed its electronic point-of-sale (EPoS) service and maintenance agreement for a further two years with Vista Retail Support, an independent EPoS maintenance services company.

 

The agreement will enable Londis to continue to provide excellent customer service by ensuring that its 900 lanes of tills are always working across its 450 stores, and the tills that have problems, can be fixed quickly. Vista will also support back office PCs and all in-store printers.

 

Trusted long-term partnership

 

Jaz Dail, IT services and support manager at Londis, said: “Vista has been supporting us for the last 10 years and their level of service has remained consistently high, and we trust them as a partner. It was an easy decision to renew our maintenance contract. When Vista first started working with us, the stores ran across four different versions of EPOS but over the years we have migrated all sites onto the same system which makes life easier all round.”

 

Dail added: “The feedback from the store managers is always very positive. If any problems arise, they are reported with feedback showing Vista deals with such problems quickly and professionally so that stores are back up and running without suffering from down time. Crucially, this means our customers are kept happy.”