Local corner shop delivery network enables online bike shop to offer free returns for the first time

Local corner shop delivery network enables online bike shop to offer free returns for the first time

From today customers of the world’s largest online bike shop, Chain Reaction Cycles, will be able to return their purchases for free via the CollectPlus network of 4,000 local corner shops.

The partnership with CollectPlus is expected to result in 100,000 packages a year returned to Chain Reaction Cycles via local shops, all of which are open early until late and most, seven days a week.

Aiming for full dispatch integration

The returns will be free for customers, who will initially use an insert included in the packaging of their purchase if they opt to return via CollectPlus. The aim, however, is to have the service fully integrated into the outbound dispatch note.

David Nutt, Chain Reaction Cycles global shipping manager, said: “This partnership with CollectPlus gives our customers a choice of how they return their goods and makes it as convenient as possible. We wanted a system that made it easy for us to process returns and using CollectPlus allows us to monitor which goods to expect back and when.”

CollectPlus is a joint venture between the UK parcel delivery company Yodel and retail payment network PayPoint. It said 82% of people in towns within the UK are within a mile of a CollectPlus outlet, which are all part of the PayPoint convenience store network.