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Retail Technology, Retail technology News

Greggs reaches 5yr EPoS milestone

Friday February 10 2012

Till partnership now has 4,000 touchscreen terminals installed across 1,570 shops

Greegs Solihull shop frontTill partnership now has 4,000 touchscreen terminals installed across 1,570 shops


The UK’s largest retail baker, Greggs, recently marked an important milestone with its electronic point-of-sale (EPoS) provider in 2011. It has been working with J2 Retail Systems for over five years.


Roy McDougal, head of IT at Greggs, stated: “For five years now, J2 has supplied us with EPoS units that are ideal for our retail bakery environment. J2 hardware is space-efficient and practical. It’s very reliable and gives a long lifespan, so it’s value for money is good.”


“In 2006, we were looking for a partner who could give us an EPoS terminal with all the I/O and CPU in the head. We ended up collaborating with J2 on a terminal that was bespoke-developed for us.”


Tailored design pushes to innovate


J2 designers have developed thin-client hardware with various mounting options to maximise the space Greggs has available for customer service. The use of flashcard technology negates the need for a hard drive, so the system is completely solid state. The latest units are designed around the innovative Intel Atom chip set, which does not require a cooling fan.


McDougal added: “The result is a flexible, durable and competitively priced system. We are now on our fourth-generation terminal and all the J2s need very little ongoing maintenance so give us an overall low cost of ownership.”


He continued: “J2 have positively affected our development and we’ve done the same for them. The features Greggs has designed with J2 have gone on to benefit the whole market.


Ultimately flexible PoS solution


“Today, our tills are split between 1,000 J2 615s with solid state drives, which will eventually be our de facto model, 2,500 J2 560s and some earlier models. We order a significant quantity of tills each year, for replacement of older models and to equip new shops. We aim to get a 5-7 year life from every till. The longevity of the J2s is good and we’re certainly getting that lifespan.”


McDougal said: “We find the J2s the ultimate in flexibility. We can easily convert them to be flat counter-mounted, or mounted on the glass counters with the screen on a bracket at the server’s eye-level. Importantly, too, being fanless the J2 tills can’t overheat or suck in dust and flour.


“J2 are an open, trustworthy company, easy to work with,” he concluded. “They’re always willing to give us advice and talk through new developments. We look forward to working with them for the next five years.”