When CallCenterWorld, EuropeÂ’s largest contact centre conference and exhibition, opens its doors again in Berlin on 8 February 2010, the organisers expect again around 250 exhibitors and 7,500 visitors from around the world.  

When CallCenterWorld, Europe’s largest contact centre conference and exhibition, opens its doors again in Berlin on 8 February 2010, the organisers expect again around 250 exhibitors and 7,500 visitors from around the world.

This year the organisers have again created a strategic and practical programme for the four day event, covering a variety of topics relating to personnel management, technology and business processes. Industry leaders will provide around 60 presentations – with social media and multichannel management being high on the agenda for this year’s visitors.