Carphone Warehouse monetises automation
Tuesday August 6 2013
Business process automation software helps to deliver Connected World proposition and achieve SEPA compliance
UK-based telecommunications retailer Carphone Warehouse has selected the business process automation platform from Automic to be a part of its ‘Connected World’ initiative, as well as to help it achieve compliance with Single European Payments Area (SEPA) legislation.
David Byrne, enterprise architecture director, Carphone Warehouse and ‘Connected World’ chief information officer, explained that the company has major aspirations for ‘Connected World’.
“We see it as enabling retailers, original equipment manufacturers and network businesses around the globe to leverage all the expertise and processes that we have built into our operations over the last 24 years,” he said.
“Automic’s automation platform is part of the software product that we have developed that implements this knowledge which we are now offering customers of ‘Connected World’ all over the globe.”
Financial instruments compliance
Beyond the ‘Connected World’ programme, Automic is also helping Carphone Warehouse achieve SEPA compliance in advance of the February 2014 deadline by automating its entire direct debit collection process. The software-as-a-service (SaaS) platform has given the retailer’s management team visibility into the payments collection process. With automatic checks performed at every stage, it is using the Automic software to target a reduction in direct debit failures of 90%.
"IDC's research consistently identifies automation as a top priority for businesses that are trying to streamline complex business processes and make more efficient use of their IT staff and infrastructure," stated Mary Johnston Turner, IDC Research vice president for enterprise systems management software.
The next issue of Retail Technology magazine will feature an exclusive interview with Carphone Warehouse’s head of business intelligence about the next step in the strategic development of UK customer offering instore. Contact us to subscribe.