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Duane Reade increases store management floor time with enhanced workforce management user interface

Duane Reade increases store management floor time with enhanced workforce management user interface

 

Duane Reade, a large drugstore chain in metropolitan New York, has rolled out RedPrairie’s Site Manager – an enhanced user interface for RedPrairie’s Workforce Management (WFM) system – at more than 250 stores.

 

Earlier this year, Duane Reade sponsored an event with their entire store operations team – over 275 employees, from store managers to senior administrators – that included a short training session illustrating the software’s capabilities.

 

“When we first saw the new user interface at RedPrairie’s user group meeting, we recognised it could provide immediate benefits to our managers, and be implemented very quickly,” said Chuck Newsom, Duane Reade senior vice president of store operations.

 

User-oriented development improves productivity

 

“We asked RedPrairie’s development and services teams to work with us to implement the new Site Manager as soon as possible. We feel the feedback and adoption from our managers and users has been excellent, with administration time reduced by as much as 50%.”

 

Duane Reade has already realised significant benefits attributed to RedPrairie’s WFM solution and wanted to find ways to improve productivity for all store-level users. The company felt the new interface’s action-oriented navigation and extendible framework would improve efficiency in daily workforce management operations, enabling managers to spend more time with customers and associates.

 

“Store and hospitality managers usually think in terms of actions that have to be fixed or addressed – not necessarily about how to use a specific software application,” says Jon Lawrence, RedPrairie vice president of product strategy. “We developed our new interface to simplify the user experience and help our customers find more time to spend with their customers. We’re very pleased to have a partner like Duane Reade, as the first to take advantage of our solution.”