Sharps improvement with new automation software
Monday April 9 2018
Bedroom designer and retailer Sharps Bedrooms has saved time and money with new automation software
The company says that since introducing the new Maxoptra technology to automate the routing and scheduling of its delivery fleet, it has realised around 600 man hour savings and significantly reduced the need for third party transport contractors, saving £12,000 a year.
With around 650 installations of bespoke fitted bedrooms and home office solutions every week, the West Midlands based support team receive around 65 calls per day requesting advice, additional parts or equipment. 90% of requests require a call out with the vast majority of jobs fulfilled the following day.
Prior to the introduction of Maxoptra a year ago the planning of deliveries took about three hours every day. This has now been dramatically reduced to just half an hour with a record set at 10 minutes. This resource, 600 man hours in the first year alone, has been reinvested in other areas of the business.
Armed with optimised routes, Sharps drivers are more efficient and productive and real time traffic alerts help keep them on schedule while on the road.
Customers arealso kept informed with automated ETA notifications, which has in turn resulted in a drop in the number of calls requesting updates, and installer time is better utilised as they are not having to wait around for deliveries to arrive. Once on site the Maxoptra POD app, which captures a signature from the installer or customer confirming delivery and transmits it, in real time, back to the office, is further boosting operational efficiencies.