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Market Analysis

Making mobile technology pay

Thursday January 12 2012

Adoption of mobile or so-called ‘m-commerce’ is growing in strength. While analysts predict revenues from this channel will grow rapidly, payments expert Keith Brown argues that NFC is only the tip of the m-commerce iceberg


Consumerisation: raising the retail bar

Monday January 9 2012

Powerful computer systems were once the reserve of large air-conditioned, false-floored palaces. But the rise of the smartphone has turned this on its head, and now the most powerful tools are carried in a person’s hands, where retailers must be able to keep up according to retail IT expert, Paul Broome


Coping with the post-Christmas returns rush

Tuesday January 3 2012

The seasonal boom in online shopping brings with it the inevitable customer service returns rush in January. As communications expert Neil Hammerton explains, now is the time to make sure the telephone customer experience is spot on


What can 2011 teach retailers for next year?

Friday December 30 2011

We may not yet be into the busiest days of Christmas – the busiest time of the year in retail. But the UK retail sector has a lot resting on 2012 and is in dire need of a boost. Karmesh Vaswani, retail IT consulting head, highlights key trends retailers should consider next year to support commercial success  


Five steps for holiday preparedness

Friday December 16 2011

Bruno Hourdel, content delivery expert, discusses how web application performance management can make every transaction count this holiday season


Placing the customer at the heart of revenue management

Monday December 12 2011

Hoteliers handle thousands of guests on a weekly basis. But Jérôme Destors, revenue management considers the experience from one hypothetical guest’s point of view, one situation, and one emerging future trend


Eight steps for successful PCI compliance

Tuesday December 6 2011

The exponential growth of data within retail comes not only with greater challenges but also increased responsibility, argues Rodolphe Simonetti, IT communications and security expert


Legacy tech hinders retail growth

Thursday December 1 2011

Old technology and legacy systems are holding back customer-facing business wanting to expand online, according to specialist retail IT consultant, Mark Collin


Protect your site from cyber meltdown

Monday November 28 2011

This Monday marked the start of the busiest shopping period of the year as consumers rush to get ready for Christmas. Application performance specialist, David Flower discusses how retailers can get IT ready to protect their e-commerce websites from melting down during the busy shopping period


How to win with shoppers in a price-transparent world

Tuesday November 15 2011

Retail data analysis expert Christian Koestler argues out that the power of price comparison technology is something retailers cannot afford to ignore in today’s internet-connected world


Hi-tech retail: the future is now

Tuesday November 8 2011

You will maybe agree with Ana Udrea, who contends that 2011 has been the year of retail technology instore. She discusses some of the best examples and trends that point to which technologies will be in demand through to next year


Adding festive cheer for retailers this Christmas

Thursday November 3 2011

Marketing communications specialist Richard Evans asks whether the current trend towards deep discounting and early festive promotion are the best ways to keep the till ringing during this crucial retail trading season