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Market Analysis

The shop assistant of the future is a supply chain expert

Thursday October 27 2011

Often when we talk about shop assistants, many of us envisage “here to help” badges or people sat behind a till. Alex MacPherson, supply chain solutions consultant, discusses how that’s set to change in a big way


Improving customer experiences with Facebook

Monday October 24 2011

Facebook has arguably become the dominant and most widely used platform for people to share with each other their interests and preferences. Andrew Webb, e-business strategist, discusses the best ways for retailers to use Facebook to enhance the experiences they provide for their customers


Going mobile with retail EPoS

Thursday October 20 2011

Richard Goodall, retail IT expert, looks at the challenges of mobile retailing and how it can go hand in hand with electronic point-of-sale (EPoS) systems


How to set up an effective fulfilment system

Monday October 17 2011

Many e-tailers take great care in setting up their website, ensuring it is eye-catching and accessible for potential customers. But Paul Galpin, distribution expert, points out that many often forget to afford the same attention to their fulfilment system


Will e-commerce vendor consolidation hinder British retailers?

Thursday October 13 2011

Dr Ludger Vogt, e-commerce technology expert, argues that organisational size and rapid growth by acquisition can sometimes be hindering qualities in an e-commerce partner


Retail industry should take stock of talent issues

Monday October 10 2011

Talent management expert, Matthew Parker, discusses the key talent issues facing the retail sector and how technology can help overcome these challenges


Mobile is not just another search channel

Wednesday October 5 2011

Retail digital media expert Farhad Koodoruth examines the challenges and issues associated with mobile search, and discusses how retailers need to approach this form of marketing and keep it separate from traditional search


New generation ‘likes’ social shopping

Monday September 26 2011

Recently published research offers fresh insight into exactly who and where the much sought after consumers are and who are most engaged with the new way of social shopping


What is Google+ and how can it benefit multilingual businesses?

Friday September 9 2011

With social networking sites offering retailers another means to monitor brand sentiment and interact with customer, global language and translation services agency TranslateMedia throws a spotlight on the latest offering from the online software giant


Customer service? The computer says “no”

Monday September 5 2011

James Passingham argues that, while times may be tough on the High Street, poor customers service communications are hindering multichannel retail growth


Protecting a brand in a world of multiples

Wednesday August 31 2011

Andy Houghton, e-commerce director at Unilever, talks about the challenges facing brands and retailers in a multichannel world


The future of retail payments

Friday August 26 2011

The way we shop is changing. Barclaycard head of innovation, Stewart Roberts discusses how innovation in technology coupled with growing customer demand for faster, safer and more convenient transactions are driving rapid change in the way retail payments are both made and taken