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Market Analysis

Business change driving ERP costs sky high

Business change driving ERP costs sky high

Tuesday July 9 2013

Survey finds ERP software change issues related to business events are not resolved by more recently developed systems


Mobile increases multichannel influence

Monday July 1 2013

Consumer research indicates shoppers are permanently 'plugged into' their smartphones and 'ready to shop'


Retailers struggle to balance efficiencies with experience

Wednesday June 26 2013

Survey reveals industry at crossroads between driving operational efficiency and improving customer experience


Social media study reveals best practice

Tuesday June 18 2013

Research into how online order confirmation pages are used to increase sales and customer engagement reveals retailers are missing out


Large retailers slow to adopt omnichannel

Friday June 14 2013

New study finds lack of effective training, service and use of technology services to support omnichannel offer instore


Industry digests SAP hybris acquisition

Tuesday June 11 2013

ERP giant will take aim at IBM, Oracle and other management suites if it can effectively assimilate its new e-commerce buy


From the High Street to high tweets

Friday June 7 2013

Retail veteran and one of Mary Portas' pilot mentors, Simon Baldwin argues that shopping centres are failing to cater for, adapt to and capitalise on m-commerce growth


Gambling industry bets on mobile

Tuesday June 4 2013

M-commerce is having as profound an impact on the gaming industry as it is having on retail, while also promising to offer completely new opportunities


Supply chains fit for e-commerce growth

Friday May 31 2013

The rise of multichannel selling is also placing new demands on retail supply chains, according to supply chain specialist Markus Schmücker


Innovate or die: cautionary retail tales

Tuesday May 28 2013

Retail ICT industry watcher Adam Simon highlights recent retail business mistakes from across Europe, discussing what lessons can be learned


Reaping the benefits of online gift vouchers

Friday May 24 2013

Online payments expert Justin Fraser says online retailers like La Tasca should learn from their offline competition by offering gift vouchers, but also warns to beware the security pitfalls


Why retailers need to IT to monitor NGOs

Wednesday May 22 2013

The rise of activist organisations, in concert with the power of the internet and social networks, is forcing retailers to monitor their brands ever more closely according to expert Robert Blood