Market Analysis
Making mobile technology pay
Published 12.01.12 by Retail Technology
Adoption of mobile or so-called ‘m-commerce’ is growing in strength. While analysts predict revenues from this channel will grow rapidly, payments expert Keith Brown argues that NFC is only the tip of the m-commerce icebergConsumerisation: raising the retail bar
Published 09.01.12 by Retail Technology
Powerful computer systems were once the reserve of large air-conditioned, false-floored palaces. But the rise of the smartphone has turned this on its head, and now the most powerful tools are carried in a personÂ’s hands, where retailers must be able to keep up according to retail IT expert, Paul BroomeCoping with the post-Christmas returns rush
Published 03.01.12 by Retail Technology
The seasonal boom in online shopping brings with it the inevitable customer service returns rush in January. As communications expert Neil Hammerton explains, now is the time to make sure the telephone customer experience is spot onWhat can 2011 teach retailers for next year?
Published 30.12.11 by Retail Technology
We may not yet be into the busiest days of Christmas – the busiest time of the year in retail. But the UK retail sector has a lot resting on 2012 and is in dire need of a boost. Karmesh Vaswani, retail IT consulting head, highlights key trends retailers should consider next year to support commercial success
Five steps for holiday preparedness
Published 16.12.11 by Retail Technology
Bruno Hourdel, content delivery expert, discusses how web application performance management can make every transaction count this holiday seasonPlacing the customer at the heart of revenue management
Published 12.12.11 by Retail Technology
Hoteliers handle thousands of guests on a weekly basis. But Jérôme Destors, revenue management considers the experience from one hypothetical guest’s point of view, one situation, and one emerging future trendEight steps for successful PCI compliance
Published 06.12.11 by Retail Technology
The exponential growth of data within retail comes not only with greater challenges but also increased responsibility, argues Rodolphe Simonetti, IT communications and security expertLegacy tech hinders retail growth
Published 01.12.11 by Retail Technology
Old technology and legacy systems are holding back customer-facing business wanting to expand online, according to specialist retail IT consultant, Mark CollinProtect your site from cyber meltdown
Published 28.11.11 by Retail Technology
This Monday marked the start of the busiest shopping period of the year as consumers rush to get ready for Christmas. Application performance specialist, David Flower discusses how retailers can get IT ready to protect their e-commerce websites from melting down during the busy shopping periodHow to win with shoppers in a price-transparent world
Published 15.11.11 by Retail Technology
Retail data analysis expert Christian Koestler argues out that the power of price comparison technology is something retailers cannot afford to ignore in todayÂ’s internet-connected worldHi-tech retail: the future is now
Published 08.11.11 by Retail Technology
You will maybe agree with Ana Udrea, who contends that 2011 has been the year of retail technology instore. She discusses some of the best examples and trends that point to which technologies will be in demand through to next yearAdding festive cheer for retailers this Christmas
Published 03.11.11 by Retail Technology
Marketing communications specialist Richard Evans asks whether the current trend towards deep discounting and early festive promotion are the best ways to keep the till ringing during this crucial retail trading seasonThe shop assistant of the future is a supply chain expert
Published 27.10.11 by Retail Technology
Often when we talk about shop assistants, many of us envisage “here to help” badges or people sat behind a till. Alex MacPherson, supply chain solutions consultant, discusses how that’s set to change in a big wayImproving customer experiences with Facebook
Published 24.10.11 by Retail Technology
Facebook has arguably become the dominant and most widely used platform for people to share with each other their interests and preferences. Andrew Webb, e-business strategist, discusses the best ways for retailers to use Facebook to enhance the experiences they provide for their customersGoing mobile with retail EPoS
Published 20.10.11 by Retail Technology
Richard Goodall, retail IT expert, looks at the challenges of mobile retailing and how it can go hand in hand with electronic point-of-sale (EPoS) systemsHow to set up an effective fulfilment system
Published 17.10.11 by Retail Technology
Many e-tailers take great care in setting up their website, ensuring it is eye-catching and accessible for potential customers. But Paul Galpin, distribution expert, points out that many often forget to afford the same attention to their fulfilment systemWill e-commerce vendor consolidation hinder British retailers?
Published 13.10.11 by Retail Technology
Dr Ludger Vogt, e-commerce technology expert, argues that organisational size and rapid growth by acquisition can sometimes be hindering qualities in an e-commerce partnerRetail industry should take stock of talent issues
Published 10.10.11 by Retail Technology
Talent management expert, Matthew Parker, discusses the key talent issues facing the retail sector and how technology can help overcome these challengesMobile is not just another search channel
Published 05.10.11 by Retail Technology
Retail digital media expert Farhad Koodoruth examines the challenges and issues associated with mobile search, and discusses how retailers need to approach this form of marketing and keep it separate from traditional searchNew generation ‘likes’ social shopping
Published 26.09.11 by Retail Technology
Recently published research offers fresh insight into exactly who and where the much sought after consumers are and who are most engaged with the new way of social shopping