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Ask The Expert

The retail tech travel guide

The retail tech travel guide

Friday September 21 2018

Overseas expansion is playing an increasingly important part in growth strategies, but how do retailers ensure it’s done successfully? Data and analytics are key says Andy Berry, VP EMEA software solutions, at Pitney Bowes


The sophisticated shoplifter

The sophisticated shoplifter

Monday July 23 2018

Shoplifting remains a major problem for retailers despite numerous new anti-theft technologies, why? Flashpoint analyst Rob Cook explains with the help of new research


The digital transformation opportunity

The digital transformation opportunity

Sunday July 15 2018

The retail sector faces a clear challenge when it comes to digital transformation, so should companies be seeing it as just a headache? No, because retail stands to benefit more than most says Alfresco’s Christian Finzel


Making AI deliver

Making AI deliver

Friday July 6 2018

How do retailers make sure artificial intelligence delivers real worth? By being harder on themselves and their technology suppliers argues Valter Andersson, technical solutions manager at Nosto


A switch in reality

Wednesday June 27 2018

AR has been in the news for retailers recently with many companies pushing ahead with investment in the technology, but is it time to concentrate on VR opportunities instead? James Pruden from Xigen thinks so


Connected commerce

Tuesday June 19 2018

With connected shoppers demanding ever more connected experiences in store, how can retailers optimise physical encounters with consumers? Digitally-empowered store associates are the answer says Tania Oakey, marketing director (retail) at Cegid


Technology is the key

Wednesday June 6 2018

Reducing the cost to serve through driving operational efficiency while also encouraging innovation is a difficult balancing act for retailers. But Zynstra CEO Nick East says retail technology is the key


The new retail reality

Thursday May 31 2018

How far can augmented reality go in terms of retail? Jean-Denis Garo, from Mitel, thinks its time to prepare for the augmented sales person


Talking sales

Tuesday May 15 2018

The rise of voice technology has been rapid but what effect will it have on the retail industry? Quill CEO Ed Bussey looks at the potential impact of ‘conversational commerce’


GDPR: this year’s Millennium Bug?

Tuesday April 24 2018

Should GDPR be a major concern to retailers? Is it the new Millennium Bug? Ketan Patel, CIO at tcc global, cuts through the scaremongering and explains why it’s a great opportunity for retailers


Chatbots – not just for customers

Wednesday April 18 2018

Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too


When AI and IoT meets FMCG

Wednesday April 11 2018

AI and the Internet of Things are clearly influencing retail as a whole, but what effect can it have on FMCG in particular? Alison Martin, marketing and communications director at Kantar Worldpanel, provides the answers