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Ask The Expert

Generation “I see it, I want it”

Generation “I see it, I want it”

Thursday October 19 2017

Sarah Flannery, head of display & paid social at Forward3D, outlines how tech is transforming fashion for the age of the “I see it, I want it” consumer


The new customer reality

The new customer reality

Wednesday October 4 2017

How important is customer interaction to modern retailers and what role can new technology play in this? Andreas Hassellöf, founder of Ombori Group, explains


Happy returns?

Happy returns?

Thursday September 28 2017

The returns epidemic is one of the biggest concerns facing retailers so what can be done about it? Dean Frew, CTO & SVP RFID Solutions at SML Group, offers a solution


Avoiding the cost of downtime

Avoiding the cost of downtime

Wednesday September 20 2017

With technology now such an intrinsic part of successful retail just how costly has downtime become and how can it be mitigated? Claudine Mosseri, group services director for ByBox, explains


The new iOpportunity

Wednesday September 13 2017

Apple’s latest iPhone has launched to a predictable fanfare but what opportunities does it offer for tomorrow’s retailer? Tim Brooks, principal for digital initiatives and retail analytics at World Wide Technology, explains


Experience is key

Wednesday September 6 2017

Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSage’s John Duffy explains


Scaling peaks

Tuesday August 22 2017

Black Friday, Easter, Valentine’s Day and Christmas represent the biggest sales opportunities of the year for many retailers; but how many SMEs really look forward to the peak trading time? Mike Cockfield, MD, Khaos Control, reveals how to look forward with delight not dread


Connecting with the iGeneration

Friday August 18 2017

While retailers are focussing on millennials are they missing out on reaching the increasingly crucial always connected iGeneration? Taptica strategic partnership lead Amit Dar thinks so and reveals how to reach them


Time to experiment

Thursday August 17 2017

Are retailers playing it too safe in the modern age? Marie Despringhere at Optimizely says experimentation is essential to boost revenue


The customer experience blueprint

Wednesday August 9 2017

In today’s digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSage’s John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations


Selling security

Tuesday August 1 2017

Modern retailers are more a risk than ever from hackers and security breaches due to the immense flow of customer data into organisations. Derek O’Carroll, CEO of Brightpearl, discusses the risks and staying safe


Prime movers

Tuesday July 25 2017

Hot off another big Prime Day, ICLP general manager Jason De Winne looks at how Amazon uses their latest consumer technology to build a deeper bond with customers