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Ask The Expert

Contact centres hold service key

Wednesday April 10 2013

As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment


Mobile apps vs. mobile websites?

Friday March 22 2013

The next in a new series of expert, exclusive comment asks whether tech-savvy consumers are happier shopping via mobile apps or mobile-optimised websites. This rapid growth area is the subject of the Ask The Expert poll on the Retail Technology homepage


Should Primark launch an online channel?

Tuesday February 26 2013

While the majority of Retail Technology readers say ‘yes,’ the retailer has ruled out a move online despite posting strong sales and operating profit off the back of a strong Christmas season. Find out what the experts think here...