Ask The Expert

Facebooks currency move

Published 17.07.19 by Retail Technology

Some analysts have been quick to dismiss Facebooks new Libra cryptocurrency as just another digital currency stunt, but that is a mistake, says Ombori CEO Andreas Hassellöf

#Chatbots

Debunking chatbot myths

Published 02.07.19 by Retail Technology

Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting

#Instagram

Instagram has just announced plans to make it easier for users to purchase directly through the platform. So what does this and the rise of social commerce mean for the ecommerce sector? Zilch for Business CEO Philip Belamant explains all

#Leadership

Leading the way

Published 22.03.19 by Retail Technology

Creating a seamless omnichannel experience for consumers is essential, but whats the secret to a successful strategy? It all comes down to leadership says Claire Stewart from Berwick Partners

#Data

Survive and thrive

Published 04.02.19 by Retail Technology

With so much doom and gloom around retail right now, what will it take to have a successful 2019? NA Consulting founder Naeem Arif thinks data utilisation is key

#Consumers

Winning the hearts of consumers

Published 13.12.18 by Retail Technology

Retail brands need to engage with millennial and Gen Z consumers but how best to do this? Dating apps could be the key says Peter Foster from Match Media Group

#Black Friday

Technology the key to Black Friday survival

Published 07.12.18 by Retail Technology

Is Black Friday still here to stay despite certain retailers choosing to shun it? It should be if you have the right infrastructure to meet consumer demand says Virtualstock co-founder Ed Bradley

#Fat Face

Tis the season to integrate

Published 29.11.18 by Retail Technology

Is there a secret ingredient to retail success at in the crucial pre-Christmas period? Sreekanth Cherukuri from Whishworks believes ecommerce integration is the key as Fat Face showed last year

#Black Friday

The Dark Side of Black Friday

Published 21.11.18 by Retail Technology

A good Black Friday period can make a retailers year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe

#Customer service

Small retailers, big future?

Published 28.10.18 by Retail Technology

Elite retailers are using cutting edge solutions to keep customers happy, but what does the future of customer service look like for small retailers? Nikki Flanders, COO, Opus Energy, takes a look

#Age verification

Verifying sales

Published 25.10.18 by Retail Technology

As todays retail landscape embraces digital technologies, where does age verification technology fit in? Yotis John Abbott argues that it is the last piece in securing seamless retail transactions.

#Voice commerce

Talking sales

Published 28.09.18 by Retail Technology

Is voice commerce overhyped? Or can it be the saviour of the High Street? Infors Simon Niesler looks at how to capitalise on the new era of voice shopping

#Overseas expansion

The retail tech travel guide

Published 21.09.18 by Retail Technology

Overseas expansion is playing an increasingly important part in growth strategies, but how do retailers ensure its done successfully? Data and analytics are key says Andy Berry, VP EMEA software solutions, at Pitney Bowes

#Crime

The sophisticated shoplifter

Published 23.07.18 by Retail Technology

Shoplifting remains a major problem for retailers despite numerous new anti-theft technologies, why? Flashpoint analyst Rob Cook explains with the help of new research

#Digital transformation

The digital transformation opportunity

Published 15.07.18 by Retail Technology

The retail sector faces a clear challenge when it comes to digital transformation, so should companies be seeing it as just a headache? No, because retail stands to benefit more than most says Alfrescos Christian Finzel

#AI

Making AI deliver

Published 06.07.18 by Retail Technology

How do retailers make sure artificial intelligence delivers real worth? By being harder on themselves and their technology suppliers argues Valter Andersson, technical solutions manager at Nosto

#VR

A switch in reality

Published 27.06.18 by Retail Technology

AR has been in the news for retailers recently with many companies pushing ahead with investment in the technology, but is it time to concentrate on VR opportunities instead? James Pruden from Xigen thinks so

#Digital transformation

Connected commerce

Published 19.06.18 by Retail Technology

With connected shoppers demanding ever more connected experiences in store, how can retailers optimise physical encounters with consumers? Digitally-empowered store associates are the answer says Tania Oakey, marketing director (retail) at Cegid

#Retail technology

Technology is the key

Published 06.06.18 by Retail Technology

Reducing the cost to serve through driving operational efficiency while also encouraging innovation is a difficult balancing act for retailers. But Zynstra CEO Nick East says retail technology is the key

#Augmented reality