Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
The next in a new series of expert, exclusive comment asks whether tech-savvy consumers are happier shopping via mobile apps or mobile-optimised websites. This rapid growth area is the subject of the Ask The Expert poll on the Retail Technology homepage
While the majority of Retail Technology readers say yes, the retailer has ruled out a move online despite posting strong sales and operating profit off the back of a strong Christmas season. Find out what the experts think here...