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Ask The Expert

Tech-empowered staff win at point of sale

Monday March 31 2014

People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service

Is the Clubcard dead as a loyalty scheme?

Is the Clubcard dead as a loyalty scheme?

Wednesday February 26 2014

Simon Towner, retail technology expert, questions whether the scheme, its format and its competitive value are costing Tesco more than it gains

Are end-of-season 'sales' the best way to clear stock?

Are end-of-season 'sales' the best way to clear stock?

Thursday February 13 2014

Online sales technology expert Phil Bird ponders the short-term gains of selling off surplus stock cheaply against the long-term risks to brand and the bottom line

Are international sales worth the risk?

Friday January 31 2014

E-commerce technology expert Phil Rothwell examines whether the opportunities of growing international sales online outweigh the additional regulations and costs

Can Big Data really boost store growth?

Thursday January 23 2014

Customer insight expert Paul Alexander examines the concept of ‘Big Data’ and the benefits it potentially could offer to retailers wanting to drive more store-based sales

2014: year of mobile, personalisation or smart content?

Wednesday January 22 2014

Buoyed by bumper festive trade, IT infrastructure hosting expert Mark King responds explains why monitoring consumer trends will boost the e-commerce boom for retailers in 2014

Do the benefits of RFID outweigh the costs?

Monday January 13 2014

Wireless ‘track and trace’ technologies have long promised to revolutionise the supply chain but, in in answer RetailTechnology's homepage poll, American Apparel's former CIO thinks that time has arrived

Should retailers create their own consumer electronics?

Wednesday November 13 2013

As a number of retailers release they own tablet devices in time for the Christmas shopping season, digital agency chief Peter Veash questions their impact on the retail landscape

What makes a website a winner?

Wednesday October 23 2013

Following the Ask The Expert homepage poll, multichannel consultant expert Martin Newman highlights findings from a new retail website usability report

Will cash play a role in the store of the future?

Tuesday October 8 2013

As more and more consumers ditch cash in favour of plastic and even mobile payments, industry expert Chris Davies discusses the future of retail payments in response to's homepage poll

Skills & experience hold key to retail IT success

Wednesday September 18 2013

Industry HR expert Karen Richards discusses the specific skills and experience needed to succeed in a senior role within retail technology

How personal is personalisation?

Wednesday September 11 2013

In line with’s homepage poll, Bruce D'Ambrosio, the ‘godfather of personalisation,’ discusses the difference between personalisation and segmentation