ASDA has launched a new way to find out what its customers think of its 367 stores, using driveExperience from customer experience management specialist, Empathica.
Sterling Commerce, an AT&T company, has announced the results of its annual research into consumer behaviour across retail channels. The online study conducted by Ipsos MORI and carried out across 1,000 consumers from the UK, France, Germany and Sweden, found that the store remains key to customer satisfaction and can play a role in increasing sales.
IC Companys, the Denmark-based, multichannel fashion group has entered a long-term partnership with e-commerce solutions provider, GSI Commerce. IC Companys consists of 11 fashion apparel brands including Peak Performance, InWear, and Matinique, with stores in sixteen countries across Asia, North America and Europe.
The Trafford Centre in Manchester - the UK's largest shopping and leisure destination - has agreed new commercial terms for the deployment of 23 new portrait-style digital signage units with Clear Channel Outdoor (CCO), in partnership with VMG Global.
Cadbury World, one of the largest paid indoor visitor attractions in the UK, has installed a new digital signage solution.
BANK, the leading High Street fashion retailer owned by the JD Sports Fashion Group, has appointed Retail Eyes, specialists in customer experience improvement in the retail, leisure and hospitality sector, to inject some passion and fun back into the way staff engage with customers.
Sears, the US's 4th largest retailer is launching what it says is the world's first fully interactive, integrated online-only catalogue using digital catalogue technology from Ceros.
Since buying back the brand she founded in 1990 earlier this year, Amanda Wakeley's eponymous label has gone from strength to strength, reporting a move from unsustainable loss a few months ago, to profitability in the first ten weeks of taking back the reigns.
Albemarle & Bond, the largest pawnbroker in the UK, is implementing a financial management system with integrated cash flow forecasting, electronic procurement, business intelligence and document management and imaging functionality from COA Solutions.
NetSuite, the on-demand, integrated business management software provider for mid-market enterprises and divisions of large companies, today announced the availability of Google Checkout for online merchants currently running their operations on the NetSuite e-commerce platform.
Blackwell, the UK's leading academic bookseller, has implemented YESpay's Payment Card Industry Data Security Standard (PCI DSS) compliant EMBOSS solution, to provide secure chip & PIN payments across its 160 electronic point-of-sale (EPoS) tills in 50 UK stores.
A recently published survey report from IDC Retail Insights said IT delivery against customer-centric and business performance targets is a critical success factor for retailers now.