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Study: M&S puts Magic & Sparkle into the cloud

Date: 15.08.14 | Section: News
The UK retailer used cloud services to prepare its website for a major Christmas TV and social media drive

2014: The year of innovative customer service

Date: 21.03.14 | Section: Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014

Are end-of-season 'sales' the best way to clear stock?

Date: 13.02.14 | Section: Ask The Expert
Online sales technology expert Phil Bird ponders the short-term gains of selling off surplus stock cheaply against the long-term risks to brand and the bottom line

E-retail Christmas trends defined

Date: 06.02.14 | Section: News
IBM uses benchmark data to identify key seasonal shopping days and the growing domination of mobile devices as part of the online customer shopping journey

UK e-retail web performance slides

Date: 30.01.14 | Section: News
Increased downtime and slower download speeds over busy Christmas period sees the year end on a sour note for the top 50 UK online retailers

UK online performance scores are in

Date: 22.01.14 | Section: News
End-of-year retail site speed tests reveal winners and losers, while the cost of excessive third party tag usage on performance is called into question

Record Christmas tops record online sales year

Date: 16.01.14 | Section: News
Online retail sales up 18% year-on-year in December and 16% for the year, with mobile growth marking 2013 the 'year of the mobile' according to latest Index figures

Fashion sites struggle with Boxing Day traffic

Date: 06.01.14 | Section: News
The time taken for some websites of household names in UK fashion at the start of the post-Christmas sales suggest slow responses may have cost them dear

Christmas delivers click & collect surge

Date: 03.01.14 | Section: News
New consumer research finds growing popularity of buying online and collecting instore, pointing the way toward an increasingly multichannel retail future

John Lewis breaks bricks and clicks records

Date: 02.01.14 | Section: News
The multichannel department store retailer reveals positive breakdown of festive season sales with its five-week trading update published today