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Currys details zero contact services
Date:
21.12.21
| Section:
News
Electricals retailer Currys has detailed its zero contact services to help shoppers purchase tech quickly and safely during the new pandemic wave
Contactless overtakes Chip and Pin in UK
Date:
18.10.18
| Section:
News
Worldpay figures have revealed that contactless transactions have overtaken chip and pin payments for the first time in the UK
Contactless payment gains momentum in the UK
Date:
07.08.14
| Section:
News
Recent numbers by Visa Europe reveal that contactless payments surged between April and May this year
Contactless payment for London commuters
Date:
30.07.14
| Section:
News
Transport for London (TfL) has announced it is launching contactless payments on its services in September
Glossybox optimises global customer service
Date:
12.02.14
| Section:
News
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US
Survey: Poor multichannel service costs custom
Date:
30.01.14
| Section:
News
Consumers express frustration when the service they receive does not take account of previous contact through another channel
Contactless research highlights security concerns
Date:
01.11.13
| Section:
News
The security of contactless payment card technology has been called in to question by a new study into NFC devices published by professional engineering body
UK consumers expect bricks and clicks integration
Date:
19.04.13
| Section:
News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
Contact centres hold service key
Date:
10.04.13
| Section:
Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
Why modern customer service has to be omnichannel
Date:
09.04.13
| Section:
Market Analysis
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
