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The customer comes first

Date: 20.02.18 | Section: Ask The Expert
While 2018 is gearing up to be THE year of technology in retail, Stuart Parker, category director for Retail Marketing, urges retailers not to forget the customer experience

The inclusive customer offer

Date: 14.11.17 | Section: Ask The Expert
Joanne Turner, head of marketing at queue management specialist Tensator, on why retailers should line up to provide an inclusive customer journey

CASE STUDY: Hamleys slashes costs with new customer tool

Date: 26.10.17 | Section: News
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool

The new customer reality

Date: 04.10.17 | Section: Ask The Expert

Boots adds customer insights tools

Date: 01.09.17 | Section: News
Boots UK has announced a new partnership that will see it develop and operate a range of customer insight tools for its product brands

The customer experience blueprint

Date: 09.08.17 | Section: Ask The Expert

Jamie Oliver cooks up better customer service

Date: 06.07.17 | Section: News
The Jamie Oliver Restaurant has upgraded its restaurant systems to enhance customer service

Depot expands customer science work

Date: 08.09.16 | Section: News
Office supplies retailer Office Depot has extended its project which utilises customer insights and science to boost its omnichannel experience

Free WiFi for Camden market

Date: 26.08.14 | Section: News
Stables Market Camden offers free WiFi to visitors while accessing network data such as footfall mapping

Selfridges ‘listens’ to online customer comments

Date: 06.08.14 | Section: News
The department store is using enterprise listening technology to engage with customers online