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Driving increased customer experience and engagement
Date:
06.03.24
| Section:
News
The retail industry is undergoing significant transformation, driven by changes in consumer behaviour, technology, the ongoing cost-of-living crisis and the need to deliver on sustainability
Debunking chatbot myths
Date:
02.07.19
| Section:
Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbustingAsda fine tunes customer experience
Date:
01.03.19
| Section:
News
Supermarket Asda has selected a new in-store radio provider
The Dark Side of Black Friday
Date:
21.11.18
| Section:
Ask The Expert
The customer experience blueprint
Date:
09.08.17
| Section:
Ask The Expert
2013 online customer experience index released
Date:
20.12.13
| Section:
News
Customer experience provides event focus
Date:
26.09.13
| Section:
Events News
Retailers to learn how to lead the pack and maximise customer experience from industry experts at upcoming e-commerce conference
Richer Sounds enriches online customer experience
Date:
26.04.13
| Section:
News
Multichannel retailer updates customer experience offered online using web analytics information to refine proposition and boost satisfaction and sales
Store retailers drive customer experience focus
Date:
16.04.13
| Section:
Market Analysis
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator
JD Wetherspoon sets the bar for customer experience
Date:
07.03.13
| Section:
News
UK-wide pub chain to implement customer feedback programme across UK outlets linked to online promotion
