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The customer experience blueprint

Date: 09.08.17 | Section: Ask The Expert

2013 online customer experience index released

Date: 20.12.13 | Section: News

Customer experience provides event focus

Date: 26.09.13 | Section: Events News
Retailers to learn how to lead the pack and maximise customer experience from industry experts at upcoming e-commerce conference

Richer Sounds enriches online customer experience

Date: 26.04.13 | Section: News
Multichannel retailer updates customer experience offered online using web analytics information to refine proposition and boost satisfaction and sales

Store retailers drive customer experience focus

Date: 16.04.13 | Section: Market Analysis
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator

JD Wetherspoon sets the bar for customer experience

Date: 07.03.13 | Section: News
UK-wide pub chain to implement customer feedback programme across UK outlets linked to online promotion