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Survey: Customers frustrated by self-service technology

Date: 07.07.14 | Section: News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK

Can Big Data really boost store growth?

Date: 23.01.14 | Section: Ask The Expert

Why your customers should know about PCI DSS

Date: 28.08.13 | Section: Market Analysis
Payments technology expert Rob Crutchington argues that a lack of consumer awareness about card security measures is harming consumer confidence

Connecting customers and retail operations

Date: 18.09.12 | Section: Special Reports
The summer issue of Retail Technology featured its customary annual overview of the retail communications marketplace in retail
 

Connecting customers and retail operations

Date: 31.08.12 | Section: Special Reports
The summer 2012 issue of Retail Technology featured its customary annual overview of the retail communications marketplace in retail

Customers let down by outdated IT systems

Date: 24.05.12 | Section: News
Retailers say responding faster across all channels is a priority, according to recent survey

Create.net customers click with SecureTrading

Date: 22.08.11 | Section: News
Website host takes on payment processing systems to provide online retailer transactional functionality

Customers face online service black hole

Date: 21.06.11 | Section: News
Less than half of websites and email channels able to answer basic customer service questions, according to latest survey from Eptica

UK retailers failing to respond to customers via social networks

Date: 30.04.11 | Section: News
Thomas Cook, easyJet and Debenhams top responsiveness table in benchmark report, but the average score is a pitiful 10%

UK retailers failing to respond to customers via social networks

Date: 12.04.11 | Section: News
Thomas Cook, easyJet and Debenhams top responsiveness table in benchmark report, but the average score is a pitiful 10%