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Survey: Customers frustrated by self-service technology
Date:
07.07.14
| Section:
News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK
Can Big Data really boost store growth?
Date:
23.01.14
| Section:
Ask The Expert
Why your customers should know about PCI DSS
Date:
28.08.13
| Section:
Market Analysis
Payments technology expert Rob Crutchington argues that a lack of consumer awareness about card security measures is harming consumer confidence
Connecting customers and retail operations
Date:
18.09.12
| Section:
Special Reports
The summer issue of Retail Technology featured its customary annual overview of the retail communications marketplace in retail
Connecting customers and retail operations
Date:
31.08.12
| Section:
Special Reports
The summer 2012 issue of Retail Technology featured its customary annual overview of the retail communications marketplace in retail
Customers let down by outdated IT systems
Date:
24.05.12
| Section:
News
Retailers say responding faster across all channels is a priority, according to recent survey
Create.net customers click with SecureTrading
Date:
22.08.11
| Section:
News
Website host takes on payment processing systems to provide online retailer transactional functionality
Customers face online service black hole
Date:
21.06.11
| Section:
News
Less than half of websites and email channels able to answer basic customer service questions, according to latest survey from Eptica
UK retailers failing to respond to customers via social networks
Date:
30.04.11
| Section:
News
Thomas Cook, easyJet and Debenhams top responsiveness table in benchmark report, but the average score is a pitiful 10%
UK retailers failing to respond to customers via social networks
Date:
12.04.11
| Section:
News
Thomas Cook, easyJet and Debenhams top responsiveness table in benchmark report, but the average score is a pitiful 10%