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Mobile and e-commerce satisfaction gap widens

Date: 29.01.14 | Section: News
Latest customer satisfaction survey results reveal widening gap between retail e-commerce sites and their mobile counterparts as traditional site user experiences disappoint

2013 online customer experience index released

Date: 20.12.13 | Section: News

Research: mobile closes in online

Date: 28.02.13 | Section: News
Customer satisfaction gap between mobile and traditional retail websites narrows, according to the latest survey of customers using the top 40 m-commerce sites in the UK

2012 e-customer satisfaction ranking released

Date: 21.12.12 | Section: News

ForeSee announces first UK benchmark findings

Date: 30.04.11 | Section: News
UK retail and packaged goods companies average 67 for customer satisfaction on a 100-point scale