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NRF 2014: Tech tackles omnichannel

Date: 28.01.14 | Section: Events News
A strong turnout for the annual US retail IT event suggests increasing demand for IT to support more complex processes that span across customer-facing channels, writes Miya Knights

Going beyond ‘omnichannel’

Date: 23.07.13 | Section: Market Analysis
Digital marketing expert Dan Mortimer argues that retail needs business convergence and employee empowerment to deliver a compelling customer experience

Industry digests SAP hybris acquisition

Date: 11.06.13 | Section: Market Analysis
ERP giant will take aim at IBM, Oracle and other management suites if it can effectively assimilate its new e-commerce buy

E-commerce partners add competitive edge

Date: 29.05.13 | Section: News
Independent study finds retailers and manufacturers becoming increasingly reliant on e-commerce technology providers to deliver a strategic advantage

Store retailers drive customer experience focus

Date: 16.04.13 | Section: Market Analysis
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator