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The customer comes first

Date: 20.02.18 | Section: Ask The Expert
While 2018 is gearing up to be THE year of technology in retail, Stuart Parker, category director for Retail Marketing, urges retailers not to forget the customer experience

NRF 2014: Tech tackles omnichannel

Date: 28.01.14 | Section: Events News
A strong turnout for the annual US retail IT event suggests increasing demand for IT to support more complex processes that span across customer-facing channels, writes Miya Knights

Going beyond ‘omnichannel’

Date: 23.07.13 | Section: Market Analysis
Digital marketing expert Dan Mortimer argues that retail needs business convergence and employee empowerment to deliver a compelling customer experience

Industry digests SAP hybris acquisition

Date: 11.06.13 | Section: Market Analysis
ERP giant will take aim at IBM, Oracle and other management suites if it can effectively assimilate its new e-commerce buy

E-commerce partners add competitive edge

Date: 29.05.13 | Section: News
Independent study finds retailers and manufacturers becoming increasingly reliant on e-commerce technology providers to deliver a strategic advantage

Store retailers drive customer experience focus

Date: 16.04.13 | Section: Market Analysis
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator