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Debunking chatbot myths

Date: 02.07.19 | Section: Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting

CASE STUDY: M&S connects touch points to grow revenue

Date: 12.07.18 | Section: News
Marks & Spencer (M&S) has transformed service and grown revenue by integrating every customer touchpoint

Westbridge Furniture Designs does cloud

Date: 08.09.14 | Section: News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat

Consumers expect cross-channel comms

Date: 05.05.10 | Section: News
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications