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2014: The year of innovative customer service

Date: 21.03.14 | Section: Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014

Asda launches click, commute and collect

Date: 20.11.13 | Section: News
UK supermarket introduces same-day click & collect service to offer new shopping convenience service in partnership with London transport authority

UK consumers expect ‘bricks and clicks’ integration

Date: 19.04.13 | Section: News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands