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2014: The year of innovative customer service
Date:
21.03.14
| Section:
Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014
Asda launches click, commute and collect
Date:
20.11.13
| Section:
News
UK supermarket introduces same-day click & collect service to offer new shopping convenience service in partnership with London transport authority
UK consumers expect bricks and clicks integration
Date:
19.04.13
| Section:
News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands