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South Coast shopping centre adopts beacon tech

Date: 18.03.14 | Section: News
Beacon technology introduced by Eastleigh's Swan Centre to deliver targeted promotions to instore customers and narrow gap between 'clicks and bricks'

Shopping centre pioneers social Wi-Fi

Date: 10.12.13 | Section: News
Kingsgate in Huddersfield builds brand awareness and improves targeted marketing capabilities with new free Wi-Fi service that offers single social sign-on

SURVEY: Call centre fraud prevention found lacking

Date: 20.09.13 | Section: News
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security

Trafford Centre embraces 4G

Date: 06.09.13 | Section: News
Manchester shopping destination becomes one of first to adopt superfast 4G mobile technology in partnership with EE

TJ Morris specs up distribution centre

Date: 13.08.13 | Section: News
Discount retail brand appoints materials handling general contractor to manage new distribution centre that will support growth plans

Lidl expands logistics centre with order picking

Date: 28.05.13 | Section: News
New case picking system streamlines order picking for value-chain grocer in German automated picking warehouse

Joules trains staff for distribution centre update

Date: 10.05.13 | Section: News
Apparel retailer prepares distribution centre staff for a systems overhaul in support of requirements to meet growing demand and maintain customer service levels

UK consumers expect ‘bricks and clicks’ integration

Date: 19.04.13 | Section: News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands

Contact centres hold service key

Date: 10.04.13 | Section: Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment

Why modern customer service has to be omnichannel

Date: 09.04.13 | Section: Market Analysis
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands