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Live video booking spike at Potters Resort

Date: 08.08.14 | Section: News
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

UK consumers expect ‘bricks and clicks’ integration

Date: 19.04.13 | Section: News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands

Why modern customer service has to be omnichannel

Date: 09.04.13 | Section: Market Analysis
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands