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Debunking chatbot myths
Date:
02.07.19
| Section:
Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbustingChatbots not just for customers
Date:
18.04.18
| Section:
Ask The Expert
Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too
Amazon invests in chatbot technology
Date:
22.09.16
| Section:
News
Amazon has joined the rush to buy chatbot technology with the acquisition of artificial intelligence company Angel.ai, according to Tech Crunch