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The new customer reality

Date: 04.10.17 | Section: Ask The Expert

Boots adds customer insights tools

Date: 01.09.17 | Section: News
Boots UK has announced a new partnership that will see it develop and operate a range of customer insight tools for its product brands

The customer experience blueprint

Date: 09.08.17 | Section: Ask The Expert

Jamie Oliver cooks up better customer service

Date: 06.07.17 | Section: News
The Jamie Oliver Restaurant has upgraded its restaurant systems to enhance customer service

Depot expands customer science work

Date: 08.09.16 | Section: News
Office supplies retailer Office Depot has extended its project which utilises customer insights and science to boost its omnichannel experience

Free WiFi for Camden market

Date: 26.08.14 | Section: News
Stables Market Camden offers free WiFi to visitors while accessing network data such as footfall mapping

Selfridges ‘listens’ to online customer comments

Date: 06.08.14 | Section: News
The department store is using enterprise listening technology to engage with customers online

Customer app augmented reality for Argos

Date: 04.08.14 | Section: News
A new Argos scan function will bring the Argos catalogue to life for over 8 million people

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

Fat Face introduces multichannel customer feedback programme

Date: 19.06.14 | Section: News