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M&S boosts countrywide customer communication

Date: 16.08.18 | Section: News
Marks & Spencer is turning to a new cloud-based system for communicating with its customers

CASE STUDY: Nelly in fashion with customer engagement

Date: 04.05.18 | Section: News
Scandinavian online fashion retailer NELLY and NLY Man has enhanced its customer engagement with an overhaul of its content production strategy with new software

The customer comes first

Date: 20.02.18 | Section: Ask The Expert
While 2018 is gearing up to be THE year of technology in retail, Stuart Parker, category director for Retail Marketing, urges retailers not to forget the customer experience

The inclusive customer offer

Date: 14.11.17 | Section: Ask The Expert
Joanne Turner, head of marketing at queue management specialist Tensator, on why retailers should line up to provide an inclusive customer journey

CASE STUDY: Hamleys slashes costs with new customer tool

Date: 26.10.17 | Section: News
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool

The new customer reality

Date: 04.10.17 | Section: Ask The Expert

Boots adds customer insights tools

Date: 01.09.17 | Section: News
Boots UK has announced a new partnership that will see it develop and operate a range of customer insight tools for its product brands

The customer experience blueprint

Date: 09.08.17 | Section: Ask The Expert

Jamie Oliver cooks up better customer service

Date: 06.07.17 | Section: News
The Jamie Oliver Restaurant has upgraded its restaurant systems to enhance customer service

Depot expands customer science work

Date: 08.09.16 | Section: News
Office supplies retailer Office Depot has extended its project which utilises customer insights and science to boost its omnichannel experience