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CASE STUDY: Hamleys slashes costs with new customer tool

Date: 26.10.17 | Section: News
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool

CarShop provides ‘wholistic’ car buying experience

Date: 08.09.14 | Section: News
Car supermarket group deploys retail solution for tracking and managing end-to-end customer journey

Westbridge Furniture Designs does cloud

Date: 08.09.14 | Section: News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat

Click & collect for John Lewis and CollectPlus

Date: 21.08.14 | Section: News
Online customers of the UK retailer can collect items at locations on the CollectPlus network

Newegg expands into Ireland

Date: 14.08.14 | Section: News
The online tech retailer has also launched online stores in India, The Netherlands, New Zealand, Poland and Singapore

Live video booking spike at Potters Resort

Date: 08.08.14 | Section: News
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance

Selfridges ‘listens’ to online customer comments

Date: 06.08.14 | Section: News
The department store is using enterprise listening technology to engage with customers online

Why retailers shouldn't fear powerful customers

Date: 22.07.14 | Section: Market Analysis

Survey: Customers frustrated by self-service technology

Date: 07.07.14 | Section: News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK

Voice ordering for Domino’s Pizza apps

Date: 20.06.14 | Section: News
The pizza delivery giant adds voice ordering facility on its iPhone and Android app