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Mobile engagement helps retail overcome survey fatigue

Date: 11.04.14 | Section: Market Analysis
Mobile customer engagement expert Tony Busa questions why up to 80% of shoppers walk out of stores without making a purchase? Equally important, he asks how do you convert them?

The three stages of social

Date: 28.03.14 | Section: Market Analysis
Social sales and marketing expert Gideon Lask takes a look at who's who in terms of using social networking to increase brand engagement, customer advocacy and profits from online

Tesco reveals digital signage roll out

Date: 05.03.14 | Section: News
Leading grocer provides details on its award-winning project to install digital signage in its off licence stores throughout the UK

EXCLUSIVE: US consumers value retail Wi-Fi

Date: 10.01.14 | Section: News
Results of an exclusive shopper survey reveal why offering free public Wi-Fi in retail spaces in a growing trend on both sides of the Atlantic

Godiva makes social media appointment

Date: 09.01.14 | Section: News
Selection of UK agency supports international expansion plans for social strategy that reflects core marketing objectives and establishes strong presence

Bassbuds increases social media buzz

Date: 21.06.13 | Section: News
Online retailer boosts customer engagement and conversions with new social marketing platform, with a 5-10% monthly increase in sales

Contact centres hold service key

Date: 10.04.13 | Section: Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment

Ted Baker to offer instore Wi-Fi with The Cloud

Date: 08.12.11 | Section: News
Lifestyle fashion brand to provide mobile internet access, including via Wi-Fi enabled store devices

Three tips for increasing site engagement and conversion

Date: 23.08.11 | Section: Market Analysis

Tesco confirms Wi-Fi pilot

Date: 26.07.11 | Section: News
CIO confirms offer of wireless internet access throughout its stores to boost customer engagement levels