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Why retailers shouldn't fear powerful customers

Date: 22.07.14 | Section: Market Analysis

Fat Face introduces multichannel customer feedback programme

Date: 19.06.14 | Section: News

TM Lewin captures multichannel reviews

Date: 23.04.14 | Section: News
British Jermyn Street shirtmaker is using a single platform for customer reviews to boost SEO performance and provide improved customer service

Hobbycraft gathers customer feedback

Date: 21.02.14 | Section: News
Europe's largest arts and crafts retailer partners to deliver a nationwide customer feedback programme in support of a training and recruitment drive

One Stop rolls out customer satisfaction programme

Date: 01.10.13 | Section: News
My Local One Stop gets estate-wide roll out after regional pilots, to generate online or telephone customer feedback, incentivised with cash rewards

Should retailers make use of eye-tracking technology?

Date: 01.05.13 | Section: Ask The Expert

Richer Sounds enriches online customer experience

Date: 26.04.13 | Section: News
Multichannel retailer updates customer experience offered online using web analytics information to refine proposition and boost satisfaction and sales

JD Wetherspoon sets the bar for customer experience

Date: 07.03.13 | Section: News
UK-wide pub chain to implement customer feedback programme across UK outlets linked to online promotion

Krispy Kreme launches feedback programme

Date: 25.10.12 | Section: News

Halfords to gain customer insight

Date: 19.12.11 | Section: News
Empathica feedback programme will provide insight into execution of new retail strategy