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SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

MandM Direct speeds web development

Date: 04.03.14 | Section: News
Online fashion retailer achieves higher conversion rates and enhanced customer experience with web experience tool, enabling multi-device delivery

UK online performance scores are in

Date: 22.01.14 | Section: News
End-of-year retail site speed tests reveal winners and losers, while the cost of excessive third party tag usage on performance is called into question

M-commerce speeds Xmas sales risk

Date: 20.11.13 | Section: News

Is your website speedy enough for customers?

Date: 02.10.12 | Section: Market Analysis
No matter how perfectly crafted and stylish an online storefront is, if it sputters when web pages are loading and forces shoppers to stare at a spinning hourglass for too many seconds, Terry Costa points out that retailers will lose shoppers to the competition

Akamai reveals new two-second web page response threshold

Date: 11.12.09 | Section: News