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Mobile and e-commerce satisfaction gap widens
Date:
29.01.14
| Section:
News
Latest customer satisfaction survey results reveal widening gap between retail e-commerce sites and their mobile counterparts as traditional site user experiences disappoint2014 A year for rebuilding trust
Date:
08.01.14
| Section:
Market Analysis
Customer service expert calls on organisations to recognise how technology is empowering consumers and most effective when increasing service levels and convenience
2013 online customer experience index released
Date:
20.12.13
| Section:
News
One Stop rolls out customer satisfaction programme
Date:
01.10.13
| Section:
News
My Local One Stop gets estate-wide roll out after regional pilots, to generate online or telephone customer feedback, incentivised with cash rewards2012 e-customer satisfaction ranking released
Date:
21.12.12
| Section:
News
Online customer satisfaction rankings released
Date:
03.01.12
| Section:
News
Amazon comes first in Christmas 2011 retail index, while Apple enters the top five and London2012Shop comes in at last place
Retailers top app customer satisfaction study
Date:
25.10.11
| Section:
News
Benchmark rates mobile applications according to several key criteria for success
Online conversion satisfaction drops to all-time low
Date:
24.10.11
| Section:
News
New report finds just 25% of marketers are satisfied with online conversion, with satisfaction dropping by 5% in one year
M-commerce customer satisfaction on the rise
Date:
22.09.11
| Section:
News
Christmas e-retail customer satisfaction results in
Date:
30.12.10
| Section:
News
Study shows the widening gap between the best retail websites in the UK and the rest