Click here
Click here
Retail Technology, Retail technology News

Tag Search

Mobile and e-commerce satisfaction gap widens

Date: 29.01.14 | Section: News
Latest customer satisfaction survey results reveal widening gap between retail e-commerce sites and their mobile counterparts as traditional site user experiences disappoint

2014 – A year for rebuilding trust

Date: 08.01.14 | Section: Market Analysis
Customer service expert calls on organisations to recognise how technology is empowering consumers and most effective when increasing service levels and convenience

2013 online customer experience index released

Date: 20.12.13 | Section: News

One Stop rolls out customer satisfaction programme

Date: 01.10.13 | Section: News
My Local One Stop gets estate-wide roll out after regional pilots, to generate online or telephone customer feedback, incentivised with cash rewards

2012 e-customer satisfaction ranking released

Date: 21.12.12 | Section: News

Online customer satisfaction rankings released

Date: 03.01.12 | Section: News
Amazon comes first in Christmas 2011 retail index, while Apple enters the top five and London2012Shop comes in at last place

Retailers top app customer satisfaction study

Date: 25.10.11 | Section: News
Benchmark rates mobile applications according to several key criteria for success

Online conversion satisfaction drops to all-time low

Date: 24.10.11 | Section: News
New report finds just 25% of marketers are satisfied with online conversion, with satisfaction dropping by 5% in one year

M-commerce customer satisfaction on the rise

Date: 22.09.11 | Section: News

Christmas e-retail customer satisfaction results in

Date: 30.12.10 | Section: News
Study shows the widening gap between the best retail websites in the UK and the rest