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June saw an increase in failed deliveries by UK couriers

Date: 25.07.14 | Section: News

Survey: online browsing supports the high street

Date: 23.07.14 | Section: News
Recent research has shown that customers shopping on the high street are often spurred on by the web

Survey: millenials want an omnichannel brand experience

Date: 16.07.14 | Section: News
A recent study revealed that 60% of millenials surveyed expect a consistent experience whether online, in-store or on the phone

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

Survey: Customers frustrated by self-service technology

Date: 07.07.14 | Section: News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK

Survey: consumers prefer brands that communicate principles

Date: 24.06.14 | Section: News
Results from a recent brand advertising survey reveal that consumers are more likely to buy from brands that communicate with purpose

Fat Face introduces multichannel customer feedback programme

Date: 19.06.14 | Section: News

Survey: consumers likely to spend more in venues that offer WiFi

Date: 13.06.14 | Section: News
Consumers are more likely to stay in a location longer and spend more money there if WiFi is available

Survey confirms personalisation benefits

Date: 22.04.14 | Section: News
New research highlights consumer online shopping preferences and indicates clear understanding of and demand for the benefits of added personal service

Mobile engagement helps retail overcome survey fatigue

Date: 11.04.14 | Section: Market Analysis
Mobile customer engagement expert Tony Busa questions why up to 80% of shoppers walk out of stores without making a purchase? Equally important, he asks how do you convert them?