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Tag Search

Researchers pioneer loyalty benchmarking study

Anonymised survey launches to establish operational and performance benchmarks for loyalty programmes globally

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Studio expands media partnership

Online value retail specialist studio has consolidated and signed an exclusive expanded deal with a key media partner

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Ensuring digital innovation delivers value for retailers

Manufacturing marketer Natalie Cummins focuses on the blending of online and physical retail spaces and on how retailers can adopt a pragmatic approach to digital innovation

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Are end-of-season 'sales' the best way to clear stock?

Online sales technology expert Phil Bird ponders the short-term gains of selling off surplus stock cheaply against the long-term risks to brand and the bottom line

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EXCLUSIVE: US consumers value retail Wi-Fi

Results of an exclusive shopper survey reveal why offering free public Wi-Fi in retail spaces in a growing trend on both sides of the Atlantic

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Consumers buying online value delivery

Survey results suggest delivery timeframes, not social media, is top of the list of consumer expectations when completing purchases online

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Big data analytics add value find surveys

Two retailer and consumer product manufacturers studies from around world suggest analytics positively improve stock price

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Basket value declines despite May e-retail growth

Online retail sales up 16% year-on-year, up 5% on April and conversion rates improve, although baskets sizes are down

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Shoppers value click & collect convenience

Research finds more speed and convenience are required to satisfy multichannel out-of-town consumers

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North Americans value self-checkout

Supermarkets ranked most successful in survey on the use of technology to improve customer service

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