Wren Kitchens cooks up savings with scheduling software

Kitchen retailer Wren Kitchens is has improved productivity and cost savings with new scheduling software

Wren is using Descartes’ dynamic appointment scheduling, route planning and optimisation solution to improve surveyor productivity.

Its has already allowed them to complete 56% more customer appointments and significantly reduce its overall ‘cost per appointment’, which has saved the company £2million annually.

The solution has dramatically improved the productivity of Wren’s surveyors, who typically visit a customer’s home to provide estimates for kitchen or bedroom renovation projects.

“As the business expanded, we outgrew our legacy in-house system. We wanted a more robust tool with the ability to book appointments with 2-hour time slots and optimise who, where and when a surveyor visits to carry out customer estimates,” said Lee Holmes, transport and logistics director at Wren Kitchens. “With Descartes, now when a customer books an appointment, the comprehensive solution works in the background to automatically optimise surveyor schedules and travel routes to appointments. This enables us to increase the number of appointments per day in an area, which not only lowers mileage and fuel consumption but also drives down the cost per appointment. We’ve already saved 13% on annual fuel costs, which equates to approximately 354,000 fewer miles driven.”