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Marks & Spencer awards managed services agreement

Tuesday July 26 2011

Six-year agreement will support Marks & Spencer’s efficiency and innovation strategy

Six-year agreement will support Marks & Spencer’s efficiency and innovation strategy


Marks & Spencer (M&S) has awarded a new six-year managed service contract to IT services provider Logicalis for an undisclosed sum.


The agreement is aimed at improving the efficiency and agility of their network infrastructure, as well as supporting the cost-effective deployment of innovative information communication technology (ICT) services.


Logicalis' onsite and managed service centre teams will provide professional services and 24-hour management of M&S's wired and wireless network infrastructure across its 700 UK stores, head office, regional offices, distribution centres and depots.


Aligning partnership to business needs


Richard Presant, head of operations at Marks & Spencer, commented: “In Logicalis we have a partner with the ability to align IT to the needs of our business. Our relationship is founded on Logicalis’ continued achievement in maintaining excellent levels of service.”


The six-year agreement includes access to a wider range of Logicalis UK’s services and managed services, particularly focussed on providing strategic consulting to M&S on future technology innovation and project strategy and implementation.


Tom Kelly, managing director of Logicalis UK, added: “This new agreement will also now support M&S in their goals of further efficiency and continuous service improvement. Our experience in providing service excellence and innovation to M&S under a cost-efficient framework sets us in good stead to further our strategic partnership a long time into the future.”


The new contract, which includes professional IT consultancy services, extends an existing relationship with the provider. M&S first signed up for IT network managed services from Logicalis nearly four years ago in November 2007.