Luxury fashion retailer partners with managed services provider to support expansion plans

Luxury fashion retailer partners with managed services provider to support expansion plans

UK online luxury children’s fashion retailer, Childrensalon, has appointed ADA Technology Services to deliver a six-figure hosted support services contract over the next three years.

The partnership will play a key role in delivering the luxury brand’s expansion plans, which have already seen the online retailer’s turnover triple since the beginning of 2009.

ADA will provide a hosted infrastructure with first, second and third-line telephone support including onsite escalation. Harnessing the IT managed service nationwide presence, offsite replication will be delivered from its West Midlands data centre, while monitoring, technical account management and virtual IT management services will be delivered from its South East headquarters.

Maximising capital expenditure for growth

Ian Davidson, Childrensalon’s IT director, commented: “We have experienced phenomenal growth over the last three years and this has highlighted weaknesses within our existing IT infrastructure. With over 230 designer brands available through a business that is extensively e-commerce driven, we cannot afford for our systems to fail and ADA has been appointed to provide a level of scalability and reliability that cannot be achieved internally. This partnership will allow us to redirect the 15% of company resources spent maintaining our servers on growing the business.”

Childrensalon had been using an internal server estate until performance issues began constraining day-to-day activity. The luxury retailer decided to outsource rather than upgrade in order to gain access to proactive support, IT consultancy services and ongoing assistance with defining its long-term IT strategy.