User management system enables UK fresh and frozen seafood company to improve efficiency and responsiveness
The system will automate software management and facilitate control of all end user devices from one central point to help transform and secure Young’s IT operations and support.
Gary Allwood, IT lead service delivery and operation support for Young’s Seafood, said the LANDesk software has been implemented as part of Young’s IT services transformation.
Improving service levels
“It will improve our IT support capabilities by allowing user self-service, automating software management and facilitating control of all end user devices,” he said. “This in turn will improve service levels while also freeing up time from routine everyday matters and allow us to focus on other strategic initiatives, continuing to align IT with our core business priorities.”
The LANDesk system provides a dashboard for user control, management, security and support. The Young’s Seafood IT team are integrating Total User Management into its IT operations to support employees on both mobile and fixed devices, but also to automate common support processes and manage software licenses.
“With the launch of the new Young’s IT organisation and services, it was important that our technology aligned closely with and empowered our business as a whole,” said Bill Dougan, principle transition consultant for Young’s on behalf of Blue Prairie Consulting.
Automating support processes
“By carefully managing the risk of automating business support processes and prioritising how the solution can provide business efficiencies, we are working towards optimising our computing environment in areas such as software licenses. The LANDesk Solution was up and running in three months, which also greatly accelerated our return on investment.”
Since purchasing LANDesk Total User Management in early 2013, Young’s has consolidated its IT operations management functions to create a ‘one stop’ web portal that allows the team to track and manage every device on the network, as well as handling user requests for change. One immediate benefit is that users no longer have to wait for software updates to be rolled out; instead they are instantly and automatically installed, improving efficiency for the employee and reducing administration for the IT department.