Teletext Holidays moves to managed IT
By Retail Technology | Friday November 22 2013
Online holiday company updates its IT infrastructure and networks with new outsourcing deal designed to save money and free up in-house IT to develop customer-facing systems
Teletext Holidays has this week revealed it has awarded a managed IT services and hosting contract to UK cloud and IT services provider InTechnology.
The deal comes as a result of Teletext’s need to modernise its data centre capability and to allow its in-house team to focus on its customer-facing presence, while reducing IT costs.
Telextext is one of the oldest names in travel and has been bringing British consumers great value package deals for 20 years through TV and online. A high availability infrastructure is essential to the smooth running of its operations and the maintenance of its demanding performance standards.
Over 100 aged physical servers previously housed on-premise were stood down, with three-dozen new servers moved to InTechnology’s London datacentre. These are monitored 24 hours a day to provide data security and business support.
Moving to high availability infrastructure
Mariusz Nowak, Teletext operations manager, said: “With our in-house team increasingly focusing on the front-end product, we also needed to be able to bring on stream technologies and skill sets to support our back-end, without ever having to own that overhead. We saw InTechnology’s managed service portfolio as an assured way of rising to both of these primary challenges.
“Where InTechnology wins is essentially in its people and their understanding of a commercial partnership – it’s not just about what is delivered, it’s about how it is delivered and supported and improved and taken forward.”
Further to the datacentre services, Teletext has also taken on managed network services, including local area network (LAN), wide area network (WAN) and firewalls, which will further reduce its in-house IT load.
The provider added that the ‘on demand’ nature of its managed services means that Teletext can continue to develop its IT base.
“Teletext estimates that they will achieve a 25% reduction in datacentre costs alone, with further savings accruing from reduced overheads away from low-value work and from a streamlined single source supply arrangement,” added Natalie Duffield, InTechnology sales director.
