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Lloyds updates cash machine technology

By Retail Technology | Thursday April 17 2014

Improved banking experience for UK consumers with new ATMs featuring voice guidance technology and first contactless card capability

Lloyds Banking Group this week announced its selection of NCR SelfServ cash dispensing and cash deposit ATMs to upgrade over 1,200 cash machines in the UK.

The new systems are designed to improve availability and banking services for consumers and replace legacy ATMs used by retail banking brands operated by the group, including Lloyds Bank, Halifax, Bank of Scotland and TSB for more than a decade. 

The new ATMs feature bigger screens, voice guidance for visually impaired customers and two-sided thermal receipt printing. 

This is also the first installation of contactless card readers in ATMs in the UK, providing Lloyds Banking Group with the ability to activate that service when it wishes.

The contactless card capabilities will allow customers to carry out small transactions and so decrease transaction times, reduce queuing and improve service. 

Future-proofing technology investment

In addition, the new NCR SelfServ ATMs are Windows 7 certified – an important feature with Windows XP support from Microsoft ending this month. According to the provider, more important is the improved customer experience that Windows 7 will enable through features that include gesture and multi-touch control.

“Consumers are increasingly aware of the value that technology can provide when they bank with us and demand a compelling experience,” said Gillian Sephton, head of ATM channel and branch security at Lloyds Banking Group. 

”We have a long history with NCR, and this deal is testament to that relationship. We are delivering on the expectations of our customers through this ATM real estate upgrade. Moving to NCR SelfServ ATMs provides us with the flexibility we need as we invest in the future for our customers.”

Building on existing technology deal

Over 1,200 NCR SelfServ 22, NCR SelfServ 25 and NCR SelfServ 34 ATMs replaced legacy ATMs that have served Lloyds Banking Group customers for up to 20 years. 

The deal included NCR installation services and second line maintenance. The installations were conducted at night to minimise business and customer disruption.
The long-term engagement between the banking group and NCR Corporation began in 2008 when Lloyds became the first in the UK to deploy the then newly launched NCR SelfServ ATMs. 

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